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Terms of Service

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1. Fees

These are the charges that can apply to a JomJual store. Nothing else is charged; there is no monthly fee to start and no setup fee.

  • Platform fee — 5% of the item subtotal, never more than RM99 per calendar month. The subtotal is taken after your own discounts and excludes shipping. In a month with no sales, the platform fee is RM0.
  • Payment processing (FPX, cards, e-wallets, DuitNow QR) — 2.5% of the order total, minimum RM1.50.
  • COD handling — RM2.00 per cash-on-delivery order.
  • EasyParcel shipping — the courier rate plus RM0.75, shown to you as one number when you book. RM0 if you deliver the order yourself.
  • Grow (optional add-on) — RM49 per 30 days, deducted from your available balance.
  • Ejen (optional add-on, from approximately 22 September 2026) — RM49 per 30 days, deducted from your available balance.
  • WhatsApp receipts (optional, available once our WhatsApp sender is approved) — RM0.30 per order. Off by default; email receipts are always on and free.
  • WhatsApp promotional messages (requires Grow and buyer opt-in) — RM0.80 per message.

All prices exclude SST (tidak termasuk SST).

Fee schedule v3 applies to stores created on or after 1 September 2026 and to all other stores from 15 September 2026.

2. The monthly cap

Your platform fee for a calendar month (Asia/Kuala_Lumpur, by order payment time) never exceeds RM99. Any excess is credited to your available balance.

3. Payouts

Sale proceeds are held on your behalf and paid to your bank account on request (minimum RM10). Fees and add-on charges are deducted from your balance; you never owe JomJual money on a sale.

4. Refunds

On a full refund all fees on that order are reversed.

5. Add-ons

Grow is RM49 per 30 days, deducted from your available balance when you switch it on and at each renewal. If your balance cannot cover a renewal, Grow pauses; it resumes automatically once it can. You can switch it off any time; the paid period runs to its end.

6. Changes to fees

We give at least 14 days’ notice by email and in your dashboard before any fee change.

7. WhatsApp messages

Buyer WhatsApp receipts are sent only where the buyer has consented at checkout; promotional messages only where the buyer has separately opted in.

8. Contact

For questions about these terms, open Support in your JomJual dashboard at app.jomjual.my.

Terma Perkhidmatan (Bahasa Melayu)

1. Yuran

Ini semua caj yang boleh dikenakan kepada kedai JomJual. Tiada caj lain; tiada yuran bulanan untuk bermula dan tiada yuran persediaan.

  • Yuran platform — 5% daripada subjumlah barang, tidak melebihi RM99 bagi satu bulan kalendar. Subjumlah dikira selepas diskaun anda sendiri dan tidak termasuk penghantaran. Dalam bulan tanpa jualan, yuran platform ialah RM0.
  • Pemprosesan pembayaran (FPX, kad, e-wallet, DuitNow QR) — 2.5% daripada jumlah pesanan, minimum RM1.50.
  • Pengendalian COD — RM2.00 bagi setiap pesanan tunai semasa penghantaran.
  • Penghantaran EasyParcel — kadar kurier campur RM0.75, dipaparkan kepada anda sebagai satu nombor semasa tempahan. RM0 jika anda menghantar sendiri.
  • Grow (tambahan pilihan) — RM49 setiap 30 hari, ditolak daripada baki tersedia anda.
  • Ejen (tambahan pilihan, mulai sekitar 22 September 2026) — RM49 setiap 30 hari, ditolak daripada baki tersedia anda.
  • Resit WhatsApp (pilihan, tersedia setelah penghantar WhatsApp kami diluluskan) — RM0.30 bagi setiap pesanan. Dimatikan secara lalai; resit e-mel sentiasa aktif dan percuma.
  • Mesej promosi WhatsApp (memerlukan Grow dan persetujuan pembeli) — RM0.80 bagi setiap mesej.

Semua harga tidak termasuk SST.

Jadual yuran v3 terpakai kepada kedai yang dibuka pada atau selepas 1 September 2026, dan kepada semua kedai lain mulai 15 September 2026.

2. Had bulanan

Yuran platform anda bagi satu bulan kalendar (Asia/Kuala_Lumpur, mengikut masa pembayaran pesanan) tidak akan melebihi RM99. Sebarang lebihan dikreditkan ke baki tersedia anda.

3. Pengeluaran wang

Hasil jualan disimpan bagi pihak anda dan dibayar ke akaun bank anda atas permintaan (minimum RM10). Yuran dan caj tambahan ditolak daripada baki anda; anda tidak sekali-kali berhutang dengan JomJual atas sesuatu jualan.

4. Bayaran balik

Bagi bayaran balik penuh, semua yuran pada pesanan itu dikembalikan.

5. Tambahan (add-on)

Grow ialah RM49 setiap 30 hari, ditolak daripada baki tersedia anda semasa anda menghidupkannya dan pada setiap pembaharuan. Jika baki anda tidak mencukupi untuk pembaharuan, Grow dijeda; ia disambung semula secara automatik sebaik sahaja baki mencukupi. Anda boleh mematikannya bila-bila masa; tempoh yang telah dibayar berjalan sehingga tamat.

6. Perubahan yuran

Kami memberi notis sekurang-kurangnya 14 hari melalui e-mel dan di dashboard anda sebelum sebarang perubahan yuran.

7. Mesej WhatsApp

Resit WhatsApp kepada pembeli dihantar hanya apabila pembeli memberi persetujuan semasa checkout; mesej promosi hanya apabila pembeli memberi persetujuan secara berasingan.

8. Hubungi kami

Untuk sebarang pertanyaan mengenai terma ini, buka Sokongan di dalam dashboard JomJual anda di app.jomjual.my.

Terms of Service - JomJual