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Find answers to common questions about selling on JomJual

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Shipping

1 article

Orders & Fulfilment

1 article

Cancellations & Returns

2 articles

Payments & Payouts

1 article

Shipping

Set up shipping: couriers, tiers, and rates

Before you start: save your pickup address Go to Dashboard > Settings (sidebar Customize group) and scroll to the Pic...

Orders & Fulfilment

Processing and fulfilling orders

Order statuses and tabs Every order moves through the following statuses: Confirmed (paid) → Processing → Shipped → Deli...

Cancellations & Returns

Cancelling orders: merchant and customer flows

The free e-commerce platform for Malaysian merchants.

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How merchants cancel an order Open the order detail page and click the ... (More actions) dropdown — Cancel Order is not...

Returns and refunds: how the process works

When can a customer request a return? A customer can only open a return request after their order has been marked Delive...

Payments & Payouts

Payouts and finance: settlements, withdrawals, and bank setup

How settlements work Every paid online order creates a settlement. Settlements move through four statuses: Pending (orde...