Help Center - JomJual

Skip to content

Features Pricing Compare Blog Changelog Help

Log in Get Started

Help Center

Find answers to common questions about selling on JomJual

Shipping

1 article

Orders & Fulfilment

1 article

Cancellations & Returns

2 articles

Getting started

2 articles

Products & collections

6 articles

Storefront design

3 articles

Checkout & sales

2 articles

Marketing & retention

3 articles

Customer care

2 articles

Settings & integrations

8 articles

Payments & Payouts

1 article

Shipping

Orders & Fulfilment

Cancellations & Returns

Getting started

Products & collections

Storefront design

Checkout & sales

Marketing & retention

Customer care

Settings & integrations

Payments & Payouts

The free e-commerce platform for Malaysian merchants.

Product

Features
Pricing
Compare
Alternatives
Demo Store

Company

Blog
Changelog
Help Center
Contact

Legal

Privacy Policy
Terms of Service
Cookie Policy

JomJual

© 2026 JomJual. All rights reserved.

Made with love in Malaysia

Set up shipping: couriers, tiers, and rates

Before you start: save your pickup address Go to Dashboard > Settings (sidebar Customize group) and scroll to the Pic...

Processing and fulfilling orders

Order statuses and tabs Every order moves through the following statuses: Confirmed (paid) → Processing → Shipped → Deli...

Cancelling orders: merchant and customer flows

How merchants cancel an order Open the order detail page and click the ... (More actions) dropdown — Cancel Order is not...

Returns and refunds: how the process works

When can a customer request a return? A customer can only open a return request after their order has been marked Delive...

Your first store: from setup to launch

Use this checklist to turn a new account into a store customers can browse and buy from.Step by stepComplete store setup...

Troubleshoot missing products and checkout issues

Start with the affected screen and saved settings before recreating products or changing several things at once.Step by...

Add, edit and publish a product

A good product page answers what the item is, what is included and what the buyer should expect.Step by stepGo to Produc...

Manage variants, SKUs and inventory

Use variants for choices such as size or colour. Each variant can have its own price, SKU and stock quantity.Step by ste...

Import products from a spreadsheet

CSV import helps create or update a catalogue in batches of up to 200 products.Step by stepOpen Products → Import and do...

Sell digital products with delivery instructions

Use the digital product option for items delivered through a link or instructions instead of a parcel.Step by stepAdd or...

Offer preorders and set buyer expectations

Preorders are useful when an item needs preparation before it can be dispatched.Step by stepOpen the product editor and...

Build collections and internal product groups

Group products by use, season or category so customers can find related items together.Step by stepOpen Products → Colle...

Design your homepage with blocks

Build a homepage from editable sections: banners, featured products, collections, image and text, image sliders, testimo...

Choose a theme or homepage template

Themes control the storefront visual style. Templates provide a starting arrangement of homepage blocks.Step by stepOpen...

Set your logo, store details and languages

Keep your store identity consistent across the homepage, product pages and browser tab.Step by stepOpen Settings → Gener...

Create checkout links for chat and social sales

Build a checkout link for selected products and share it with a buyer who is ready to order.Step by stepOpen Checkout li...

Set checkout email and cart recovery preferences

Choose whether customer email is required and whether abandoned-cart recovery emails are enabled.Step by stepOpen Checko...

Create vouchers and control discount limits

Use vouchers for fixed discounts, percentage discounts or free shipping.Step by stepOpen Vouchers → Create Voucher. Ente...

Run Buy More Save More promotions

Create product-level quantity deals with one or more discount tiers.Step by stepOpen Promotions → Create promotion. Give...

Set up loyalty points and reward vouchers

Reward returning buyers with points and automatically issued reward vouchers. Availability depends on your store plan.St...

Read, reply to and moderate product reviews

Use Reviews to follow customer feedback and respond from your store.Step by stepOpen Reviews. Filter by All, Published o...

Manage customer conversations and contact JomJual

Support keeps messages and issue status together so you can follow up without losing context.Step by stepOpen Support an...

Connect your own domain

A custom domain lets shoppers visit your store using a domain you own. This feature is available through Grow.Step by st...

Change your store URL

You can rename your JomJual store address from the Store URL section in Settings.Step by stepOpen Settings → General → S...

Pause your storefront with maintenance mode

Use maintenance mode while updating the store or temporarily pausing new shopping activity.Step by stepOpen Settings → G...

Connect marketing pixels and analytics

Manage tracking settings in one place for Meta, TikTok, Google Analytics, Google Ads or Google Tag Manager.Step by stepO...

Check image storage and remove unused uploads

Images you replaced or removed from a page can still use storage. The storage tool helps identify unused uploads.Step by...

Manage order alerts and weekly emails

Choose which store notifications you want to receive from the General settings page.Step by stepOpen Settings → General...

Connect reporting tools with read-only API keys

Grow stores can give a reporting tool scoped access to orders, products and inventory.Step by stepOpen Settings → Integr...

Send order updates to your own system

Order webhooks on Grow notify your server when selected order events occur. Setup requires a developer or a compatible r...

Understand balances, fees and withdrawals

Finance shows your balances, settlement entries and payout history. Use the current withdrawable balance rather than add...