Know who keeps coming back.
Every buyer from your paid and cash-on-delivery orders, in one list grouped by how often they return. Open a profile for their orders and reorder rhythm, then start a WhatsApp chat in one tap.
Start selling free- Nurul A.6 orders · RM486.00
- Jason T.4 orders · RM312.50
- Kavitha S.3 orders · RM158.00
- Farid H.2 orders · RM96.00
- Aiman Z.1 order · RM58.90
- Lee W.1 order · RM34.00
- Hidayah M.3 orders · RM201.00
- Ravi K.3 orders · RM132.00
Sample data for illustration
- 4 groups
- Loyal, Returning, One-time and Slipping away
- 60+ days
- without an order marks a returning buyer as slipping away
- Free
- list, profiles and CSV export, on every plan
- Opt-in
- group vouchers are emailed only to buyers who allowed it
01 — Groups
Four groups, sorted for you.
Customers are grouped by how often they order: Loyal (4+ orders), Returning (2–3), One-time, and Slipping away for buyers who came back before but haven't ordered in 60+ days.
- Tap a group to filter the list
- Search by name or phone
- Built from paid and cash-on-delivery orders
Sample data for illustration
02 — Profiles
One buyer, the whole story.
Open anyone to see their orders, what they've spent and how often they reorder. If a regular is overdue, the profile says so.
- Order history and total spent
- Reorder rhythm, such as every ~21 days
- A WhatsApp chat link for Malaysian and Singapore mobiles
- Last-used address, copied in one tap
Nurul A.
- Orders
- 6
- Spent
- RM486.00
- Reorders every
- ~21 days
Usually orders every ~21 days. The last order was 47 days ago.
WhatsAppSample data for illustration
03 — Vouchers
Bring them back with a voucher.
With Grow, give one buyer a single-use voucher, or send a whole group their own codes. Group vouchers are emailed only to buyers who allowed marketing email at checkout, and nobody gets the same send twice.
- Single-use codes, one per buyer
- A fixed amount, a percentage or free shipping
- See which codes get used in Sent to customers
12 of 18 in Loyal allowed marketing email.
Each gets their own single-use code by email. Buyers who haven't allowed marketing email are skipped.
Sample data for illustration
Why sellers switch
Before
Chats and a notebook
- Regulars buried in old WhatsApp chats
- No idea who stopped ordering
- Addresses scrolled for and copied by hand
- The same promo sent to everyone
With JomJual
A list that sorts itself
- Every buyer grouped by how often they order
- Slipping-away buyers flagged after 60 days
- Orders, spend and address in one profile
- Vouchers emailed only to buyers who opted in
Questions sellers ask.
Is the customer list free?
Yes. The list, groups, profiles and CSV export work on every store. Giving vouchers to a customer or a group is part of Grow.
Who counts as a customer?
Anyone with a paid or cash-on-delivery order in your store. They appear after their first one.
How are the groups decided?
By order count: Loyal is 4 or more orders, Returning is 2–3 and One-time is 1. Slipping away is a buyer who came back before but hasn't ordered in 60+ days.
Who gets a group voucher?
Only buyers in that group who allowed marketing email at checkout. Each of them gets their own single-use code by email; everyone else is skipped.
Can I send vouchers by WhatsApp?
Vouchers go out by email. You can also copy one buyer's code and send it to them yourself.
Who can export the list?
The store owner can export every customer as a CSV file.
Free on every store. Open yours in minutes.
Some extras on this page need Grow. See what Grow includes