Manage customer conversations and contact JomJual

Support keeps messages and issue status together so you can follow up without losing context.

Step by step

1. Open Support and check conversations from customers or the platform team.
2. Filter by status to find Open, Pending, Resolved or Closed tickets.
3. Open a ticket, read the thread and send a reply. Resolve or close it when the issue is handled; reopen when more work is needed.
4. To contact JomJual, choose New Ticket. Add a specific subject and describe what happened, what you expected and the steps to reproduce it.

Before you finish

Include the relevant order number and exact error text where useful. Never send passwords, API secrets or full bank details in a support message. Use the ticket thread for follow-up so the history stays together.