找找在 JomJual 上卖货的常见问题解答
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Before you start: save your pickup address Go to Dashboard > Settings (sidebar Customize group) and scroll to the Pic...
Order statuses and tabs Every order moves through the following statuses: Confirmed (paid) → Processing → Shipped → Deli...
How merchants cancel an order Open the order detail page and click the ... (More actions) dropdown — Cancel Order is not...
When can a customer request a return? A customer can only open a return request after their order has been marked Delive...
Use this checklist to turn a new account into a store customers can browse and buy from.Step by stepComplete store setup...
Start with the affected screen and saved settings before recreating products or changing several things at once.Step by...
A good product page answers what the item is, what is included and what the buyer should expect.Step by stepGo to Produc...
Use variants for choices such as size or colour. Each variant can have its own price, SKU and stock quantity.Step by ste...
CSV import helps create or update a catalogue in batches of up to 200 products.Step by stepOpen Products → Import and do...
Use the digital product option for items delivered through a link or instructions instead of a parcel.Step by stepAdd or...
Preorders are useful when an item needs preparation before it can be dispatched.Step by stepOpen the product editor and...
Group products by use, season or category so customers can find related items together.Step by stepOpen Products → Colle...
Build a homepage from editable sections: banners, featured products, collections, image and text, image sliders, testimo...
Themes control the storefront visual style. Templates provide a starting arrangement of homepage blocks.Step by stepOpen...
Keep your store identity consistent across the homepage, product pages and browser tab.Step by stepOpen Settings → Gener...
Build a checkout link for selected products and share it with a buyer who is ready to order.Step by stepOpen Checkout li...
Choose whether customer email is required and whether abandoned-cart recovery emails are enabled.Step by stepOpen Checko...
Use vouchers for fixed discounts, percentage discounts or free shipping.Step by stepOpen Vouchers → Create Voucher. Ente...
Create product-level quantity deals with one or more discount tiers.Step by stepOpen Promotions → Create promotion. Give...
Reward returning buyers with points and automatically issued reward vouchers. Availability depends on your store plan.St...
Use Reviews to follow customer feedback and respond from your store.Step by stepOpen Reviews. Filter by All, Published o...
Support keeps messages and issue status together so you can follow up without losing context.Step by stepOpen Support an...
A custom domain lets shoppers visit your store using a domain you own. This feature is available through Grow.Step by st...
You can rename your JomJual store address from the Store URL section in Settings.Step by stepOpen Settings → General → S...
Use maintenance mode while updating the store or temporarily pausing new shopping activity.Step by stepOpen Settings → G...
Manage tracking settings in one place for Meta, TikTok, Google Analytics, Google Ads or Google Tag Manager.Step by stepO...
Images you replaced or removed from a page can still use storage. The storage tool helps identify unused uploads.Step by...
Choose which store notifications you want to receive from the General settings page.Step by stepOpen Settings → General...
Grow stores can give a reporting tool scoped access to orders, products and inventory.Step by stepOpen Settings → Integr...
Order webhooks on Grow notify your server when selected order events occur. Setup requires a developer or a compatible r...
Finance shows your balances, settlement entries and payout history. Use the current withdrawable balance rather than add...