Understand balances, fees and withdrawals

Finance shows your balances, settlement entries and payout history. Use the current withdrawable balance rather than adding up old settlement status labels.

Step by step

1. Open Finance and review Pending, On hold and Available balances. If the balance is under review or unavailable, wait for reconciliation or contact Support.
2. Open an entry to inspect its order total, payment processing fee, platform fee, shipping charge and any other adjustments. Use the CSV export for reconciliation.
3. Check Settings → Plan for the fee schedule that applies to your store. Historical orders can use earlier fee schedules; do not assume one rate applies to every order.
4. Add or review your bank details using the bank account link in Finance.
5. When funds are available, use Withdraw and inspect Payout History for progress. The minimum withdrawal is RM10.

Before you finish

Delivery-related holds use a three-day period, but the end of a hold alone does not prove money has reached your bank or that all funds are withdrawable. Funding availability, reservations, refunds and adjustments can affect the balance. Check payout status and bank records separately; contact Support with the payout reference for a delay. No fixed bank-arrival time is promised here.