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From today, the 5% platform fee — never more than RM99 in a calendar month — applies to every store, together with the published processing and shipping lines. Your Plan tab shows this month's fee so far, and any RM99 cap credit for a closed month appears there automatically.

Bahasa Melayu: Mulai hari ini, yuran platform 5% — tidak melebihi RM99 sebulan — dikenakan kepada semua kedai. Tab Pelan anda menunjukkan yuran bulan ini, dan kredit had RM99 untuk bulan yang ditutup dipaparkan secara automatik.

Buyers can ask for a refund right from their order page. Before anything happens, you see what the refund actually involves — how much the customer gets and how it affects your balance — and only your approval moves it through the refund flow. Every step is recorded on the order.

Every stock movement now has a history you can read: sales, cancellations, returns, imports and manual corrections — each with who made it and why. Manual corrections require a short note, and a mistake can be reversed without editing the original entry, so your stock count and its story always agree.

When a customer sends something back, confirm what actually arrived — received and sellable quantities per line — before the refund is finalised. Sellable units go back into stock automatically; damaged ones are recorded without touching your inventory.

Removing a product archives it instead of erasing it: it disappears from your storefront and collections, but its order and stock history stay intact — so refunds, reports and stock records for past sales never lose their link to what was sold.

Partial refunds now reconcile against the original payment instead of each other: a second partial refund can't double-count the first, retried refunds complete exactly once, and a refund that fails at the gateway is retried automatically instead of sitting pending.

Pick products and quantities, then create a shareable link that takes your buyer straight into checkout — perfect for orders that start in WhatsApp. The link always uses your current live prices and stock, can be set to expire, and can be revoked any time from your dashboard.

New stores pick a selling path during setup — a full storefront, or WhatsApp checkout links first — and get a launch checklist tracking the essentials: a published product, payments connected, shipping set up. The checklist only ticks things that are actually ready.

CSV imports now show exactly what will be created or updated before anything is saved (up to 200 products at a time, imported as drafts). Product search covers name and SKU with filters, so finding an item no longer means scrolling the whole catalogue.

From 15 September 2026 the JomJual platform fee is 5% of the item subtotal on each successful order — and never more than RM99 in a calendar month, however much you sell. Months with no sales stay at RM0. Stores created from 1 September start on the new card straight away.

From the same date every store pays the same published lines: payment processing 2.5% (minimum RM1.50), RM2.00 handling on COD orders, and the courier rate shown at booking plus RM0.75 per shipment. Stores that joined after 28 July 2026 already pay these; earlier stores move to them on 15 September. Payouts do not change.

Grow — loyalty points with automatic vouchers, a custom domain and priority support — is now a separate add-on at RM49 per 30 days, deducted from your available balance. It never puts you in debt: if the balance cannot cover it, Grow pauses until it can, and you can switch it off any time in Settings → Plan. It is off by default.

Full details are in the Terms of Service. Every affected store also gets this notice by email.

Bahasa Melayu: Mulai 15 September 2026, yuran platform JomJual ialah 5% daripada subjumlah barang bagi setiap pesanan berjaya — dan tidak melebihi RM99 sebulan. Pemprosesan pembayaran 2.5% (minimum RM1.50), COD RM2.00 dan kadar kurier campur RM0.75 setiap penghantaran dikenakan kepada semua kedai dari tarikh itu. Grow kini tambahan pilihan pada RM49 setiap 30 hari, ditolak daripada baki anda — tiada hutang, boleh dimatikan bila-bila masa di Tetapan → Pelan. Butiran penuh dalam Terma Perkhidmatan.

Connecting a custom domain — including subdomains like shop.yourbrand.com — now verifies cleanly with a DNS record and routes correctly once verified, and the www and main address redirect to one canonical version.

Abandoned-cart reminders now handle variants correctly, never send the same reminder twice, skip carts that can't be recovered (out of stock or digital-only), and only run once you've switched recovery on. A reminder that fails is retried rather than silently dropped.

Once an order is cancelled or refunded, its status can no longer be pushed forward — by a single update or a bulk action — so wrong shipments and confused records can't happen.

Stores on Grow reward repeat customers automatically: shoppers earn points on every paid order, and when they reach the threshold a voucher is created and sent to them over WhatsApp or email. Refunds reverse the points from that order, so rewards always reflect real sales.

Digital products are marked delivered the moment payment lands, and a backstop now catches delayed gateway confirmations — so digital earnings are never stuck waiting on a webhook that arrived late or not at all.

On very small or heavily discounted orders, fees can come close to the order''s full value. JomJual now absorbs any shortfall — a sale can never leave your balance negative or put you in debt.

If a courier booking''s payment failed part-way, the order could previously sit stuck. JomJual now detects these bookings and recovers them — or lets you rebook — instead of leaving the parcel in limbo.

Checkout now reserves stock atomically: two buyers racing for the last unit can''t both win, products show as sold out at zero (variants included), and carts are capped at what''s actually available.

When a customer''s first payment attempt fails and they try again, the successful payment now always attaches to the same order — money never lands without an order to show for it.

JomJual now sends notifications over WhatsApp — where your customers actually read messages. You get an instant WhatsApp alert to your store phone the moment a new order comes in (separate toggle from email, so use one or both). Customers automatically get an order confirmation right after checkout and a shipped notification with their tracking number and courier. Abandoned-cart reminders and new-store setup nudges can go out over WhatsApp too, in your store's language — English, Bahasa Melayu, Chinese, or Tamil.

Shipping to Singapore is now as simple as enabling an SG-capable courier (Aramex International, Ninja Van International, and others) in the Couriers tab — no separate shipping tiers required. Singapore checkout opens automatically once a courier that serves it is turned on.

A new Help Center lives right inside your dashboard, with step-by-step guides on shipping, processing orders, payments, payouts, and more. Articles automatically follow your dashboard language — English or Bahasa Melayu — and a public help centre is now available on jomjual.my for shoppers and visitors too.

Sell ebooks, courses, templates, presets, and any downloadable product. Mark a product as digital, add your delivery link and optional instructions, and customers receive it instantly after payment — on the order confirmation page, by email, and from their order lookup page anytime. Digital-only orders skip the shipping step entirely; customers just enter their email.

When a shopper reaches checkout but doesn't complete payment, JomJual automatically sends a friendly reminder — one straight away and a follow-up 24 hours later — each showing their items and a one-click link back to finish the purchase. Shoppers can unsubscribe, and you can switch recovery on or off per store in Checkout Settings.

Just signed up but haven't added a product yet? JomJual now sends a short series of friendly reminders with a direct link to publish your first product, so new stores get to their first sale faster. You can turn these off anytime in Settings.

Deliver orders yourself without a courier integration. Create your own shipping option with a flat rate — or set it to RM0 for free shipping — and customers see it as “Arranged by seller” at checkout. You process the order, add your own tracking, and mark it shipped. Full control for merchants who do their own delivery or use a courier we don't integrate with yet.

Every Monday morning you'll get a short email recapping last week's numbers — store views, unique visitors, paid orders, and revenue — plus your top-selling product. A quick pulse on how your store is doing without opening the dashboard. Turn it off anytime in Settings.

Checkout now shows reassurance signals — a secure-payment badge, your return window, and accepted payment methods — in the customer's language. Small touches that reduce hesitation at the moment of payment.

Your storefront now opens in the default language you set in Settings, instead of guessing from the visitor's browser. Customers can still switch languages, and their choice sticks across visits.

New stores get an optional step right after setup to publish a first product — just name, price, and a photo — so your store is ready to sell from day one.

The CSV export on the Finance page now lists your familiar JJ-XXXX order numbers instead of internal IDs, so you can cross-reference sales between your orders and finance reports at a glance.

We fixed a timing issue where a small number of paid orders could fail to appear in the Finance section, making them hard to see or withdraw. Every paid order now reliably shows up in your finance reports and is available for payout.

Opening the dashboard from inside the Instagram, Facebook, or Threads in-app browser no longer triggers a Google sign-in error. We now detect these browsers and guide you to email sign-in instead.

Your new-order email now includes the items ordered, the delivery address, and the chosen courier — so you can start packing without logging in to check the details.

The theme editor now lets you set heading colours independently from body text, for more control over your storefront's look without affecting paragraphs and labels.

Couriers you switch off in the Couriers tab are now fully excluded from checkout — no more unwanted couriers being auto-selected or booked behind the scenes.

Eligible vouchers now apply automatically the moment a customer enters their email at checkout — including personal, per-customer, and first-time-buyer offers. If a better voucher becomes available as the cart changes, the customer is notified of the swap so they always get the best deal.

Fixed the order total displaying incorrectly before a shipping option is selected, and corrected voucher usage records so they reflect only the discount the voucher itself provided. Your voucher reporting is now accurate.

Reward bigger baskets with quantity-based pricing. Set a bundle price for a given quantity, or a percentage or ringgit amount off per unit, and target specific variants or the whole product. Customers see their savings update live on the product page as they change quantity, and the savings line shows at checkout and on receipts.

The “show more” button on long product descriptions is now reliably clickable — a stray overlay was previously blocking taps on some storefronts.

Customers can now track an order using either the JomJual order number (JJ-XXXX) or the courier tracking number — both work on the tracking page. Links from shipping emails open the tracker and look up the order automatically.

Shipped-order emails now include a working “Track Your Order” button that goes straight to live tracking. And when the courier reports a parcel in transit, customers are notified automatically — no waiting for a manual update.

When you ship with EasyParcel, your net earnings now correctly subtract the actual shipping cost charged to you. Settlements previously showed shipping collected without deducting the courier fee, overstating earnings — that's now fixed.

Add an auto-playing image carousel to your storefront homepage — great for promotions, lookbooks, and seasonal banners. Slides pause on hover and respect visitors' reduced-motion settings for accessibility.

You can now delete a product collection directly from its edit page, with a quick confirmation — no need for a separate management screen.

Accept orders for products that are out of stock or not yet released. Enable pre-order mode per product, set an expected fulfillment window, and let customers reserve items before they ship.

Ship cross-border from Malaysia to Singapore. Singapore addresses and rates are now supported at checkout, with couriers selected automatically based on destination.

Take your storefront offline with a single toggle in Store Settings. Visitors see a branded maintenance page with a custom message, while you can preview the live site through a secure owner-only link to keep working behind the scenes.

Pick heading and body fonts from a curated Google Fonts catalog on the Appearance page. Fonts load dynamically on your storefront with a live preview so you can see changes before saving.

Featured products now display in a swipeable carousel on your homepage, with variant-aware images, compare-at pricing, and smoother browsing on mobile.

Redesigned Appearance page with an accordion layout, base theme selector modal, and editable hex inputs on every color row. Text contrast is now auto-computed to meet WCAG accessibility standards whenever you change a color.

Added FAQPage structured data and rewrote subtitle copy across all four locales (EN, BM, ZH, TA) so search engines and AI assistants can surface answers from JomJual more accurately.

The Featured Products picker now lets you select individual variants (like a specific color or size) instead of just parent products. Each featured card shows the variant's own image and price.

Product pages now preselect a variant from the ?variant URL parameter, so links from ads, social posts, or featured blocks open directly to the right option.

Override text color for an entire block and all its child elements in one click. Color pickers now include a hex input for precise branding, with invalid entries auto-reverted on blur.

Tightened the visual hierarchy of image-text blocks on mobile so headings, body copy, and CTAs flow more naturally on smaller screens.

The blog editor now supports tables, a raw HTML source mode, and cover image uploads. The editing modal is also wider for a more comfortable writing experience.

Tag pills on blog posts are now clickable and filter the blog index by tag through the URL, making it easier for readers to browse related content.

Your dashboard now shows real visit stats for your storefront, backed by a first-party, privacy-friendly tracker. See daily visits and unique visitors at a glance — no third-party scripts required.

The JomJual landing page now ships with GA4 analytics, rich structured data, an llms.txt manifest, AI crawler rules, canonical URLs, Organization schema, and an RSS feed — so both search engines and AI assistants can surface JomJual accurately.

Features and Pricing links in the landing nav now correctly scroll to their sections from any page, not just the homepage.

Each homepage block now has its own styling controls — adjust spacing (padding) and background color directly from the block settings panel.

A new Theme Colors tab on the Appearance page lets you override your store's primary, secondary, and accent colors with a live preview. Block titles and elements automatically adapt to your chosen theme.

Added a global block spacing slider to the homepage builder header, letting you set consistent spacing across all blocks at once. Also moved the control to the tabs bar for easier access.

Various mobile storefront improvements including better block rendering, theme-aware styling, and improved layout consistency on smaller screens.

We have launched a public blog where you can find articles, guides, and updates to help you grow your online business. Visit the blog from the main navigation or footer to browse featured posts and the full article archive.

Fixed multiple bugs in the product edit form when working with variants, including data handling and display issues.

Reordered product form sections for a more intuitive flow. Added a warning when saving a product that is still unpublished, so you don't accidentally leave products hidden from customers.

You can now view a timeline of all platform updates and improvements on the new public Changelog page, accessible from the navigation and footer.

Merchants can now create product collections to organise related items into curated groups. Collections can be featured directly on your storefront homepage, and customers can browse a dedicated collection page to explore all products within it.

Homepage blocks now support mobile-friendly carousels. Hero banner call-to-action text is now fully editable, and overlay opacity can be adjusted for better readability.

Merchants can now link individual product images to specific variant options (such as colour or size). When a customer selects a variant on the product page, the image gallery automatically scrolls to show the relevant photo.

Fixed broken navigation link clicks on the product page, resolved a double scrollbar issue on the dashboard, and improved locale-aware link handling throughout the storefront.

Added the ability to import multiple changelog entries at once via JSON from the admin panel, with validation and a 50-entry limit per import.

Merchants can now upload a dedicated background image for the hero banner on mobile devices, allowing for a better-cropped and more visually appealing experience on phones.

Merchants can now preview exactly how their store logo will appear in the storefront header before saving — including an accurate representation for each theme. Logos are also displayed larger across all themes for a more prominent brand presence.

Fixed an infinite re-render loop on the product page that was breaking navigation and causing poor performance.

The product creation and editing form has been reorganised for a more intuitive flow. A clear warning now appears when saving a product that is still set to unpublished, helping avoid accidentally hiding products from customers.

You can now upload a separate background image for the hero banner on mobile devices, giving you more control over how your storefront looks on smaller screens.

Homepage blocks now display as mobile-friendly carousels. Merchants can also customise call-to-action text on blocks and adjust the hero banner overlay opacity to ensure text stays readable over any background image.

Support chat messages now update in real time with no need to refresh the page. Conversations show a resolved indicator when completed, and chat history is preserved across sessions — accessible securely via email verification.

The homepage block editor now shows helpful subtitle hints on image and content inputs, and recommended dimensions are displayed for logo and favicon uploads to help merchants choose the right image sizes.

Fixed an issue where clicking links on the product page would sometimes fail to navigate. Also removed a duplicate scrollbar in the dashboard layout and fixed a Chinese translation parse error.

Customers can now look up their orders on the storefront by entering their email and verifying with a one-time code — no account required. A direct link to order history has also been added to the store navigation.

Both customers and merchants can now cancel orders before they are shipped. If the order was already paid, a refund is processed automatically and inventory is restored — no manual steps needed.

Customers can submit a refund request after delivery by uploading photos of the item. Merchants can approve or reject requests from the dashboard — when approved, return shipping is arranged automatically and the refund is issued once the item is received. Merchants can configure how many days after delivery customers are eligible to request a refund.

Customers now receive emails when their order is confirmed, shipped, or refunded. Merchants receive an email notification for each new order, with the option to turn this off from store settings.

A new Order History page on the storefront lets customers see all their past orders by verifying their email with a one-time code. Accessible from the new Orders link in the store navigation.

Merchants can now print a receipt for any order from the order detail page, or select multiple orders and print receipts in bulk from the orders list.

The store settings page now includes file upload for a store logo and browser favicon, replacing the previous URL-based fields. Logos are automatically sized to fit the storefront header without overflowing.

Customers with a pending (unpaid) order now see a Complete Payment button on their order page so they can easily finish checkout without starting over.

The orders page now displays a count badge on each status tab (Pending, Processing, Completed, etc.), giving merchants a quick overview of orders at every stage.

Product variants now correctly sync price and inventory levels, with a price range shown on the storefront when variants have different prices. Also fixed the featured products block showing unselected products and broken product thumbnails in the picker.

Merchants can now connect their own custom domain to their JomJual storefront, giving customers a fully branded shopping experience under a domain you own.

Merchants can now configure Meta Pixel, TikTok Pixel, and Google Analytics 4 directly from the dashboard's new Integrations tab. Key shopping events — including product views, add-to-cart, checkout steps, and purchases — are tracked automatically on your storefront, including server-side purchase confirmation for more accurate attribution.

Out-of-stock products now display a clear "Sold Out" badge on the storefront product listing, with a dimmed product image so customers can instantly identify unavailable items.

The product variant editor has been fully rebuilt with a cleaner card layout, toggle controls, drag-to-reorder functionality, and bulk editing support, making it much faster to manage products with multiple variants.

When an order is cancelled or refunded before shipment, stock levels for the affected products and variants are now automatically restored, keeping your inventory counts accurate without any manual adjustments.

Fixed several edge cases during store creation, including recovery from partial setup failures, better handling of duplicate store name conflicts, phone number validation, and more reliable sign-in session handling.

Fixed shipping method selection not updating the order total in checkout. Also resolved issues with the URL slug generator and variant editor on the new product form, and improved pricing UX, inventory display, and shipping notifications in the dashboard.